FREQUENTLY ASKED QUESTIONS

  • Yes, bookings are required for all Santa Photo locations.

    Check out each Santa Photo location on our website for available times

  • Please check the website for available booking times. Please note that each centre is different.

  • Each package is made up of the one Santa Photo, which is chosen by our friendly staff

  • Our professional photographers select the best photo of your family or pet for your photography package.

  • You Santa Photo Package is created and printed on the spot. On busier days there may be a delay. Our team can give you an estimated time on when your photos will be ready.

  • ABSOLUTELY! We keep ALL Santa images on file at each centre. Included in your photo package is an exposure number that will help us to find and print additional photos for you.

  • Yes! We have a digital Santa Photo Package available. It includes ALL photos taken with Santa on a USB, plus 1x Printed Package of your choice. (Please note, digital packages are limited to 4 different poses.)

  • Santa usually breaks for lunch between 1 and 2pm, for approximately 30 minutes. This time can vary depending on the day and number of families being photographed.

  • Yes you can. Pets are allowed during all booking times available at Arena, The Gateway, Eden Rise, The Heritage and Bentons Square Shopping Centres. Evening Bookings are required for pets at Pakenham Marketplace.

  • We understand that every family is different and we’re happy to accommodate a range of sensory needs.

    By booking your Santa Photo, you will be able to minimise wait times and select a time that will work best with your family’s needs.

    Our friendly team can help you in choosing the most suitable time to bring in your family, to ensure a comfortable and enjoyable experience for you all.

  • We will close at 4.30pm on Christmas Eve at each centre.